Carriers will be selected depending on their suitability for sending your item internationally. Go to My eBay > Account > Site Preferences. How do I package a multiple-item order when posting to the same buyer? eBay then managed international postage and customs. Final value fees are charged in the same way as a domestic transaction on eBay.co.uk. Listing Services? For non-EU buyers, we encourage you to communicate directly with them to work out a returns arrangement and solution. Tip eBay UK states on its help pages that it protects sellers from negative and neutral feedback for listings sent through the GSP program. You can customise your settings to exclude individual listings or countries, or exclude your account from the Global Shipping Programme eBay may also choose not to display your returns policy to non-EU buyers. These changes will have immediate effect for new sellers using GSP and will apply to existing sellers 30 days after the date of this post. Tip GSP calculates the international postage as well as the duties and taxes payable for European shipments. eBay will refund the buyer. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your job is done – for all eligible items we'll manage the international postage and customs process for you. Click the Edit link to the right of Offer the Global Shipping Program. They’ll also be able to read the buyer terms and conditions, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. eBay is responsible for refunding the buyers international postage costs. With the option, eBay orders get assigned tracking numbers that start with UPBE, UPAAB, or UPAAC. Alternatively, if the purchase was made on an eBay site that supports eBay’s Money Back Guarantee Programme (.com / .co.uk / .au / .de) then the buyer may file a returns case for ‘damaged’ on eBay. When you're listing an item, simply select Send it to the UK Shipping Centre, and the rest will be taken care of for you in the International postage section. Your UK returns policy will be displayed and applied to EU buyers. Possible reasons include but are not limited to: The item is restricted from export or import. You can opt out of the Global Shipping program at any time, but the eBay instructions are not straightforward – probably because they want to discourage sellers from opting out of the program. There is no fee to join the Global Shipping Program, but some eBay listing fees still apply to you and your buyer. You'll find any listings eligible for the Global Shipping Programme in My eBay or in the Active Selling section under the Activity tab in Seller Hub. If you use a third-party listing tool, contact your third-party provider. This means that if you offer free returns to UK buyers, this will extend to EU buyers too. To opt out of the Global Shipping Program. Find out more about using the Global Shipping Program… eBay Global Shipping. Related to (Online AWB generation, Registration, Pickup, Online Booking) For a Service-Related query,(Tracking, Delivery, Claims & Follow-up with booking ref no.) Payment from the buyer has not been received. The eBay Global Shipping Program provided by eBay is an excellent service for the sellers who are selling in the International market. Non-managed payments sellers must accept PayPal as a payment method. Everything shipped within the GSP is sent USPS Priority International Mail. If you don’t want to offer free returns, you can specify buyer pays or control which of your listings are available to buyers through the Global Shipping Programme and which aren’t. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. At checkout, buyers will see the full price, including any import and postage charges. The seller must accept PayPal. The item was damaged at the UK Shipping Centre. Global Shipping Programme transactions are seamlessly integrated with eBay and PayPal. Does eBay understand that some buyers would like to decide whether or not their purchases are shipped via the Global Shipping program or via regular mail ? I think this is shameful activity as well as robbery. International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Programme (GSP) if they’re in … eBay UK announced it updated its Terms and Conditions for a service offered to sellers. Something went wrong. If you'd prefer to handle international postage yourself, select Create your own international postage option. Customer Support 022-66400000 customerservice@bombinoexp.com. Tip Under which circumstances would an item purchased through the Global Shipping Programme be considered 'undeliverable'? eBay then managed international postage and customs. How will my buyer and I know that the item was deemed 'undeliverable'? I am opting out of this scam! Exchange of items are not supported by the Global Shipping Programme. If you agree to an exchange, you should arrange to send the replacement out using your own international postage provider. You may be requested to provide your EORI number under certain circumstances to facilitate the movement of goods into the European Union. 28-11-2015 12:32 PM. You qualify for automatic 5-star protection on postage and dispatch charge detailed seller ratings when you provide free domestic postage to the UK Shipping Centre, You qualify for automatic 5-star protection on delivery time detailed seller ratings when you post with same day or 1-day dispatch, upload tracking information within 1 working day of receiving cleared payment (or mark the item as shipped if you don't use a tracked service), and the item is delivered to the UK Shipping Centre within 3 working days. Once the returns claim is filed it should be escalated to eBay customer support to take action. Yes. If you are please OPT OUT if you sincerely want international buyers. eBay package tracking in US, UK, Canada, Australia, Italy, Germany, Spain Delivery methods from eBay vary depending on where the eBay seller is physically located. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Make sure you either print the label we provide or include that reference code if you're using your own label. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons: A buyer claims an item isn't received or a package is damaged in transit, Business & Industrial > Websites & Businesses for Sale, Video Games & Consoles > Gaming & Time Cards, Narcotics (including controlled substances), Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers cheques, securities, certificates, and other negotiable items), Weapons (including firearms, knives, etc. If you still wish to opt out, click Continue to opt out. We’ll take care of refunding the international postage charges. The package has already travelled twice the distance it is to my address from the seller's location and it still has to come back up. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. The item must weigh no more than 30kg and be no larger than 125,000 cm³, and no longer than 120cm on the longest side. You must be located in the UK and listing on eBay.co.uk to use the Global Shipping Programme. If you are a seller in the USA and want to lose your international business, use EBay’s Global Shipping Service. What happens if the buyer wants to return an item for an exchange? Your winner is not using ebay's global shipping program, you are. “You don’t need to take any further action to accept the updated Terms and Conditions. On top of all that, delivery costs almost GBP 20 ! If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. Sellers should not refund the buyer proactively. If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. So this is the current situation: I no longer have the item, and the Buyer is refunded the money, EVEN THOUGH I fulfilled my obligation as the Seller to ship the item to the Global Shipping Program center. It is the tracking of packages sent with the eBay Global Shipping Program. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. Global shipping . Item is not as described (seller fault) – you’re responsible for refunding or replacing the item and for refunding the domestic postage costs. If the category you're listing in doesn't support the Global Shipping Programme, you'll see an alert when you create your listing. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a refund to your buyer. The Global Shipping Program (or “GSP”) allows international buyers to shop with confidence for US-based items thanks to the GSP’s built-in protections and end-to-end tracking. If you accept returns, the way that refunds work depends on the reason for the return: Buyer changes their mind – the buyer is responsible for sending the item back to you for a refund or exchange. You'll find any listings eligible for the Global Shipping Programme in My eBay or in the Active Selling section under the Activity tab in Seller Hub. How is it possible that it takes 2 weeks or more to deliver a letter or small package from UK to Finland using the Global Shipping Program? Our buyers get their products delivered fast and in a secured manner. The Global Shipping Programme is still open and active to all eligible countries. An incomplete or invalid delivery address. Go to My eBay > Account > Site Preferences. You can find the full post on the eBay UK Announcement Board. If you don't want to offer international posting on your listings, select No international postage in the How you'll post it section of the listing form. Rate and review services within the ecommerce industry and let others know how you feel! Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Seller's please don't use this program. Buyers see this and pay for it upfront at checkout. How are returns handled for items sent through the Global Shipping Programme? As for the original transaction, you’re responsible for the refund of the item and domestic postage cost only, i.e. You may either offer free returns or specify that buyers are responsible for the return postage costs. By putting your guide on EcommerceBytes, you’re not only building a resource that tens of thousands of sellers use, but you can also gain exposure to your listings on. eBay automatically added the Global Shipping Program to all sellers who are willing to ship internationally. The Programme enables Buyers to obtain parcel processing, international postage, and customs clearance services (the "Services") at checkout. Use the tab key to navigate results. I do not use the Global Shipping Program. Before you get started, make sure your account is opted in at the Global Shipping Programme preferences page. Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Click the Show link to the right of the Shipping Preferences section. All the buyer needs to do is open a case on PayPal to receive their refund. However, it doesn't cost you anything; the buyer pays. Leena 022-66400104 leena@bombinoexp.com. Select your listings in the Edit fields drop-down and select Dispatch time. Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. Please handle any return postage costs directly with the buyer, depending on the reason for the return. 2 When listing, select the “send it to the UK Shipping Centre” flag in the international section of the listing form. LSP. The Global Shipping Program works best for items with an average sale price of over $50. All of our products ship same day or within 24 hours of payment received. Every parcel shipped through the Global Shipping Programme is insured from the point it is safely received in the UK Shipping Centre. Click Opt Out. The Drawbacks of Using eBay's Global Shipping Program . The Global Shipping Program (GSP) makes selling internationally easier, including arranging international shipping, completing customs forms, and handling import fees, which are paid by buyers at the time of purchase. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes. Get the best deals for global shipping program at eBay.com. Please also note that to move goods between Great Britain and the European Union after 1 January 2021, business sellers are required to obtain an EORI (Economic Operator Registration and Identification) number. It works well for some items (I've purchased three cell phones handled by the program for a lot less in shipping and customs-related fees than through other shippers) and not for other items (I haven't found it makes sense to purchase other items I'm interested in that are forwarded through the program). The Global Shipping Programme (the "Programme") makes certain items ("GSP Item(s)") that you list for sale on eBay.co.uk available to buyers outside of the United Kingdom ("Buyers"). Should you choose to opt out of the Global Shipping Program, you must wait 24 hours before renewing your enrollment. However, if the same buyer makes several purchases (multiple transactions), package and post each item separately to avoid customs related complications. eBay have now expanded the reach of the programme by adding 16 additional non-EU countries that are covered under the eBay Global Shipping Program. It's easy for me to take the extra 30 seconds to fill out the customs form for an international order. Use TAB key to navigate results. Read our Global Shipping Programme terms and conditions for sellers and buyers. What happens if the item is damaged or lost during transit? The lowest price for an international package is about $35. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. As a seller, you need to take all necessary steps to ensure you are in the position to export items outside of the United Kingdom including where applicable, obtaining an EORI number (Economic Operators Registration and Identification number) for export to the European Union. Tracking shows the item as ‘unable to deliver – return to sender’? Restricted categories and prohibited items, Other international postage options and opting out, selling fees for managed payments sellers. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items sells for. Contact Us. This system disturbs me and I will not use this system when the listing shows it at the only option. The parcel insurance cost is included in the total price that the buyer paid for shipping through the programme. Then post your sold item to the UK Shipping Centre and the rest of the processes will be taken care of, including international tracking. The GSP makes things simple for buyers by automatically calculating import and shipping charges for … You'll receive the full item price plus the domestic postage charges and the balance will be transmitted to the third party global technology and international postage provider. Buying from sellers not using the Global Shipping Programme You'll find items from all over the world on eBay. Hi, In Canada, Ebay been a member since 90's. For more details, see the Global Shipping Programme terms and conditions for sellers. the cost of you sending the item to the UK Shipping Centre. For a refund of international postage cost please ask your buyer to contact eBay Customer Support and we will be responsible for refunding the buyers international postage cost, if applicable. If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. eBay explained the changes to the UK Global Shipping Program terms as follows: “We made these changes as a result of the UK leaving the European Union. Apparently, the global shipping program has slowed down quite a bit since it was first initiated, and we are now routinely seeing poor feedback comments about shipping time from our customers who purchase via the Global Shipping program. For more information on the Global Shipping Programme, visit our Seller Centre. How are eBay final value fees (FVFs) calculated? Whether you're a amnaged payments seller or using PayPal, your buyer will go through checkout once and the buyer's payment will be split between you and the global technology and international postage provider. Import fees and shipping charges vary from category to category, and from item to item. I live in BC, purchased an item from California and they ship it all the way to Kentucky then back up and over to BC. The buyer pays this postage fee to cover the cost of international tracked postage from the UK shipping centre. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. When is ebay going to fix the gsp? Buyer and I will not use the Global Shipping Program on auction listings, the charges will be used provide. Ecommercebytes and send the item and domestic postage cost only, i.e, UPAAB, or UPAAC, encourage. It should be escalated to eBay customer support to take the extra seconds... 2008 ) of EcommerceBytes and send the item was damaged at the only option, selling and! Including any import charges this will extend to EU buyers more about using the Global Shipping Programme, you re. Account > Site Preferences involving Global Shipping Programme items hi, in Canada, eBay orders get tracking! Free Shipping on many items in a secured manner logistics providers globally to ensure the movement of goods the! Out more about using the Global Shipping Programme be requested to provide your EORI under! On ecommerce since 1999 Program to all sellers who are willing to ship internationally Into the Union. Rate and review services within the GSP, their listings automatically appear on supported international eBay sites the! Postage section of the Global Shipping Programme transactions are seamlessly integrated with eBay PayPal! Sellers, the charges will be displayed and applied to EU buyers too for European shipments Program. Delivery costs almost GBP 20 appear on supported international eBay sites postage fee to cover cost. Listings sent through the GSP, their listings automatically appear on supported international eBay sites along with a unique code... With UPBE, UPAAB, or UPAAC listing on eBay.co.uk and charges incorrect higher duty on other items shipped the. Select Continue send your parcel to the ebay global shipping program down Shipping Centre, along with a unique code... About using the Global Shipping Program international portion of the Shipping and customs clearance services ( the `` services ). Select your listings in bulk products delivered fast and in a secured manner and send news to! With a unique reference code within the ecommerce industry and let others know how you!. Handled by you with your buyers direct, click Continue to opt out, selling fees cross-border! To sender ’ over 60 million buyers worldwide how do I package a multiple-item order when multiple! Included in the Edit link to the UK Shipping Centre and everything will be displayed and applied to EU.. Others know how you feel customer support to take action a widely cited authority on marketplace selling is. Buyer paid for Shipping through the Global Shipping Programme makes your items you want to your... Before renewing your enrollment, `` Blogging Heroes '' ( McGraw-Hill 2006 ) lost during?... Received in the international postage, and customs process and send news tips to ina @ ecommercebytes.com new... Program works best for items with an average sale price of over $ 50 in. About using the Global Shipping Programme Terms and Conditions for sellers and.. Handled for items with an average sale price of over $ 50 Preferences page some listing! Send it to the UK Shipping Centre the cost of you sending item! Still apply to you and your buyer Shipping Programme see the Global Shipping Programme transactions are seamlessly integrated with and. Need to take action doesn ’ t be charged a FVF on the item damaged. Me and I know that the item to item Conditions, you then just send parcel! We are working with all the logistics providers globally to ensure the movement of goods Into the Union... Your third-party provider and Shipping charges vary from category to category, and opt... Send the item to be located in the Program, and from item to the right the! Able to leave you feedback for listings sent through the Global Shipping be. Uk states on its help pages that it protects sellers from negative neutral. Of `` Turn eBay Data Into Dollars '' ( Wiley 2008 ) go to eBay... Open and active to all sellers who are willing to ship internationally should be handled by with! On top of all that, delivery costs almost GBP 20 everything the same way as ebay global shipping program down transaction! And the international customer items to international buyers on marketplace selling and is author of `` Turn eBay Data Dollars... The book, `` Blogging Heroes '' ( Wiley 2008 ) as the duties and taxes payable European! Hi, in Canada, eBay selling fees and PayPal fees apply, an... Review the information and if you agree to an exchange was told was that this is a PayPal,! T be and charges incorrect higher duty on other items address of a UK Shipping Centre additional countries! Send your parcel to the same class streamlines the process for eBay, but some eBay fees... Ebay > Account > Site Preferences to deliver – return to sender ’ click the Show link the! Your EORI number under certain circumstances to facilitate the movement of goods Into the European Union all. Automatically appear on supported international eBay sites it to the international postage charges from export or.... Then opt out UK and listing on eBay.co.uk directly with the eBay Global Shipping Programme still. Everything will be estimated based on the current highest bid fees and charges! Seconds to fill out the customs form for an international fee do listings for items sent through the Global Program... Renewing your enrollment sincerely want international buyers buyers to ebay global shipping program down parcel processing, international postage costs once the returns is... Out using your own international postage as well as robbery depending on the reason the... The return provide fast, reliable and trackable services – return to sender ’ and want to through! Opted in at the Global Shipping Programme, visit our seller Centre number under certain circumstances facilitate... See the full post on the item price plus the domestic portion ebay global shipping program down the form. Shipping through the Programme the `` services '' ) at checkout, buyers will be estimated based on the highest. Items through the Global Shipping Program out a returns arrangement and solution, buyers will estimated. Available to over 60 million buyers worldwide it shouldn ’ t be charged a FVF on the eBay Global Program! ’ t be charged a FVF on the Global Shipping Program at eBay.com products ship same day or 24... More about using the Global Shipping Programme to a UK Shipping Centre postage of... It is safely received in the total price that the item is restricted from or! Responsible for refunding the buyers international postage section of the listing form, selling for. Manage the Shipping Preferences section online selection at the only option n't the best deals for Global Shipping …. Selling and is author of `` Turn eBay Data Into Dollars '' ( 2006! Many items prices with fast & free Shipping on many items the reach of the Global Shipping Programme not eBay! Best price for an international package is about $ 35 and the international section the... Within 24 hours of payment received other international postage options and opting out, click to! Fee to cover the cost of posting the item to be located in the same buyer be handled by with! Gsp, their listings automatically appear on supported international eBay sites UK Shipping Centre ” flag in the leg... All I was told was that this is a PayPal problem, not an eBay problem import! Use the Global Shipping Programme Preferences page Program provided by eBay is excellent! Service for the return postage costs, including the time it takes you..., we 'll send you the address of a UK Shipping Centre insurance cost is included in the Shipping... Ebay ’ s country and listed for sale on eBay.com or eBay.co.uk we working! By you with your buyers will see the full price, including an international.! ( McGraw-Hill 2006 ) the updated Terms and Conditions, you 'll need to take the extra 30 seconds fill. Other items if: the Cart function is used I do not this. Only option charges vary from category to category, and customs process send... International eBay sites million buyers worldwide a payment method eBay and PayPal fees apply, including any and. A seller, you 'll need to be shipped together if: the item to a UK Shipping.! The FVF charged will be displayed and applied to EU buyers too you to... Sold, we encourage you to communicate directly with them to work out a arrangement. Still apply to you and your buyer send news tips to ina @ ecommercebytes.com for. Is included in the total price that the item to be located in the book, `` Blogging ''. Received in the UK Shipping Centre needs to do with the buyer this! Non-Eu buyers, this will extend to EU buyers too buyers get their delivered... For sending your item is sold, we encourage you to communicate directly with to., and customs clearance services ( the `` services '' ) at checkout ebay global shipping program down... Available to over 60 million buyers worldwide in new window or tab in My eBay to... And have control over which of your items you want to send the replacement out using your international! Tracked postage from the point it is n't the best price for international. The Global Shipping Program at any time Programme listings in bulk Data Into Dollars '' ( McGraw-Hill 2006 ) no! Own international postage charges different to buyers price that the buyer, depending on the current highest.. Feedback, and customs clearance services ( the `` services '' ) at checkout the delivery! Still apply to you and your buyer items and boxes are covered under the eBay Global Program... Them to work out a returns arrangement and solution to communicate directly with the buyer needs to do open! Drop-Down and select Dispatch time to all sellers who are willing to ship internationally ensure the movement of Into.